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First, take a photograph of the package, inside and out. Make sure photographs show all items you did receive. We may ask you to send the photographs to us. Then, contact us to arrange the replacement of the missing item(s).

If your product/package arrives damaged:

• Immediately photograph the outside of the package, with particular attention to the damaged area(s).
• Then, open the package and photograph the Kill-Shot Pro™ inside the box, paying particular attention to the damaged area(s) of the Kill-Shot Pro™.
• Then, remove Kill-Shot Pro™ and photograph it outside the box, paying particular attention to the damaged area(s).
• Keep these images handy. We may ask you to send them to us.
• Finally, contact us for further instructions.

If your package doesn't arrive as scheduled:

• Double-check the tracking information and make sure it doesn't say "In Transit", "Delayed", "Rescheduled" or something similar. If it does, wait 24 hours before taking further action.
• If tracking says it was delivered, contact us for further instructions and to arrange a replacement of your shipment.

This could mean your battery needs to be charged. Plug your Kill-Shot Pro™ into a charger. The LEDs should start flashing. Allow it to charge for 30 minutes. Then, remove the charger and check the battery status (see the "How-To" video to learn how to do this). If the battery is charged (25% should be fine for now) then the problem is resolved and you should be able to use your Kill-Shot Pro™. Just be sure to fully charge it before the next time you play.

If this does not solve the problem, contact us for further help or instructions.

We do our best to make sure we always have adequate inventory to meet anticipated demand. However, we may experience out-of-stock conditions for short periods of time. If you received an out--of-stock email it was for this reason.

We will notify you when your ordered products are back in stock and we are able to fulfill your order.

If you decide for any reason you do not want to wait for your order to ship, contact us and we will cancel your order and refund any amount you paid us at the time you placed your order.

First, check your spam folder for emails from killshotpro.com. If you still don't see an order confirmation email, contact us and we'll provide another confirmation email, and if already shipped, your tracking number.

We have a 90-Day Limited Warranty. You can read the specifics of our Limited Warranty here: https://killshotpro.com/pages/limited-warranty

We have a Return Policy. You can read the specifics of that Policy here: https://killshotpro.com/pages/shipping-and-return-policy

Contact us immediately. You will be issued a return authorization and given packing instructions and a return shipping label. DO NOT return an item without contacting us first.

You can read more about our in-warranty return policy here: https://killshotpro.com/pages/shipping-and-return-policy

We will pay for USPS Priority Mail to return an item for in-warranty repairs or replacements or products damaged in shipment. You will be responsible for the cost of return shipping in all other situations.

We have a Return Policy. You can read the specifics of that Policy here: https://killshotpro.com/pages/shipping-and-return-policy

Accessing and changing the settings of your Kill-Shot Pro™ is simple and intuitive and only takes a moment to do. You can access and download a copy of the quick start guide here. It will guide you through the various steps you can follow to access and change your Kill-Shot Pro™ feature settings.

• Weight: Paddle + Kill-Shot Pro™ sensor & controller - 9.2 oz. (261 gm.)
• Paddle Overall Dimensions: 15-1/2" (394 mm) length, 10-3/4" (273 mm) width, 10mm thick
• Handle Circumference: 4-1/4" (107 mm)

• Battery Capacity: ~30 days of typical use or ~10,000 hits between charging
• Battery Capacity Standby: ~90 days ~ 3 months
• Recharge Time: ~3 hours from ~25% charge to ~100% charge

No. You should prevent your Kill-Shot Pro™ from coming into direct contact with water, rain or other sources of moisture.

Probably not. Kill-Shot™ Pro has a smart battery control circuit to prevent damage to the battery due to complete discharging. It is very likely all you will need to do is plug a charger into the controller charging port and allow it to charge for several hours. If the charging is working properly you will notice both LEDs flashing on/off about 2x per second. If this does not happen, check that the charger is plugged in and receiving power. Check the charging cable are securely plugged in. If the problem persists contact us for further instructions.

This could mean your battery needs to be charged. Or, it could indicate the controller encountered an internal error. Plug your Kill-Shot Pro™ into a charger. The LEDs should start flashing. Allow it to charge for 30 minutes. Then, remove the charger and check the battery status (see the "How-To" video to learn how to do this). If the battery is charged (25% should be fine for now) then the problem is resolved and you should be able to use your Kill-Shot Pro™ again. Just be sure to fully charge it before the next time you play.

If this does not solve the problem, contact us for further help or instructions.

No! Your settings and statistics are stored in a non-volatile memory chip. This means that once you save your settings, or have accumulated statistics, they will remain in memory unchanged even after you recharge the battery. Only you can change settings or clear statistics.